job details

Aftersales Support Associate


  •  Posted:  Mon. 3 Dec, 2018
  •  Expires:  30, Sep 2019
Job Type
full-time
Location
Lagos
Specialization(s)
Sales/Retail/Marketing,Customer service/Call center

Job Summary


Job Description

Job Title: Aftersales Support Associate

Department: Aftersales


 

Job Summary

 

You are responsible for post-sales, Implementation, post-implementation, customer follow-up, and general business plans to make sure clients are satisfied and enjoy SeamlessHR’s promise of good customer service on the products and services offered.

 

This role also involves assisting clients in resolving issues concerning products they purchased or services rendered to them by establishing and retaining contact with clients so that you can easily obtain customer feedback concerning the quality of SeamlessHR suite of products. You must establish good work relationship with clients to ensure increased patronage and revenue. You monitor details of contracts to inform clients of pending expiration date and assist them in processing contract renewals where needed. You are also involved in negotiation with clients on price and contract  renewals to ensure details of contracts are established.

 

As our ideal candidate, you should be upbeat and vibrant in language, tone and behavior. You should also have a good knowledge of the industry, In depth knowledge of SeamlessHR product suite, be detail-oriented, familiar with the start-up ecosystem, driven, articulate, and enjoy working with others in a fun and fast-paced environment. We are looking for a critical thinker, a creative problem solvers with a passion for innovation to join our team.


 

Essential Functions and Responsibilities.

  • Maintain contact with clients to obtain clients feedback regarding product/service quality

  • Assist clients in resolving issues and complaints concerning purchased products or services

  • Build and establish good work relationship with clients to facilitate increased patronage and revenue

  • Monitor contract details to notify clients of pending expiration and help process renewal

  • Assist to develop and implement strategies effective for ensuring a satisfied clientele and increased returns

  • Liaise with other sales departmental heads to discuss business plans necessary for enhancing sales performance

  • Coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards

  • Assist to develop and optimize support and service processes, tools, and systems

  • Proactively addresses/manages conflict and disputes

  • Oversee post-implementation services provided to clients to ensure customer satisfaction

  • Maintain an up-to-date knowledge of job operations by conducting research and participating in trainings and educational programs

  • Provide periodic reports to the Head Of Aftersales on all aftersales activities

  • Conducts research into competitive companies and the surrounding market

  • Ensure compliance with all general and company policies when carrying out job duties

 

About Us

Seamless is a fast-growing HR Technology software company providing solutions in Recruitment Management, Learning Management and HRIS/HRMS- as single solutions or a suite of solutions named SeamlessHR, where a unified workforce application encompassing Applicant Tracking System, Online Testing, Online Learning, HRIS, Employee Self Service, New Hire Onboarding, Payroll, Time and Attendance, Talent Management, Performance Appraisals, and more are all in one system. We currently serve over several clients in Nigeria and other African countries.

Our environment is fast-paced, dynamic and collaborative with highly passionate people who work hard and are focused on delivering the best technology solutions to our clients (because we find so much pleasure in what we do). The following core values drive our passion to keep growing and working:

 

1.    Our Customers Are Always 1st

2.    Always Insist on Excellence

3.    Be Innovative, Find a Way

4.    Be Genuinely Helpful

5.    Take Full Ownership: You’re a Cofounder

6.    Keep Growing, Keep Getting Better

 

We are an equal opportunity employer and value diversity at our company; if these values resonate with your own, we would love to meet you


Job Experience

Role Requirements and Qualifications

  • Bachelor’s degree in any of Marketing, Business Administration, Economics, or in a related discipline

  • Experience in same or a similar within a software sales firm organisation

  • Possess experience in process implementation and after sales supporting tools

  • Structured thinking, able to multitask under pressure, responsible, organized, highly motivated, able to work independently and as a part of the team

  • Team up with other sales team in the company to discuss and make the necessary plans for achieving effective sales

  • Organized, detail-oriented and can work in a fast-paced environment

  • Ability to work under short-term deadlines whilst maintaining detail accuracy

 

Required Competencies and Skills

All core competencies plus:

  • Advanced knowledge of primary product and basic knowledge of other secondary products

  • Demonstrate expertise in verbal communication

  • Demonstrate expertise written communication especially in business writing

  • Team Leadership skills

  • Process Management skills

  • Be an expert in championing the customer

  • Full grasp of industry knowledge and engagement

company details

Insidify (SeamlessHR)


Insidify (SeamlessHR) is a fast-growing HR Technology software company providing solutions in Recruitment Management, Learning Management and HRIS/HRMS; as single solutions or a suite of solutions named SeamlessHR where a unified workforce application encompassing Applicant Tracking System, Online Testing, Online Learning, HRIS, Employee Self Service, New Hire Onboarding, Payroll, Time and Attendance, Talent Management, Performance Appraisals, and more are all in one system. We currently serve several clients in Nigeria and other African countries. Our environment is fast-paced, dynamic and collaborative with highly passionate people. We work hard and we are focused on delivering the best technology solutions to our clients because we find so much pleasure in what we do. The following core values drive our passion to keep growing and working: 1. Our Customers Are Always 1st 2. Always Insist on Excellence 3. Be Innovative, Find a Way 4. Be Genuinely Helpful 5. Take Full Ownership: You’re a Co-founder 6. Keep Growing, Keep Getting Better We are an equal opportunity employer and value diversity at our company; if these values resonate with your own, we would love to meet you.

2nd Floor, L'Monarch Towers, 65 Opebi Rd, Ikeja Lagos

[email protected]
www.insidify.com

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