Job Title: Aftersales Support Associate
You are responsible for post-sales, Implementation, post-implementation, customer follow-up, and general business plans to make sure clients are satisfied and enjoy SeamlessHR’s promise of good customer service on the products and services offered.
This role also involves assisting clients in resolving issues concerning products they purchased or services rendered to them by establishing and retaining contact with clients so that you can easily obtain customer feedback concerning the quality of SeamlessHR suite of products. You must establish good work relationship with clients to ensure increased patronage and revenue. You monitor details of contracts to inform clients of pending expiration date and assist them in processing contract renewals where needed. You are also involved in negotiation with clients on price and contract renewals to ensure details of contracts are established.
As our ideal candidate, you should be upbeat and vibrant in language, tone and behavior. You should also have a good knowledge of the industry, In depth knowledge of SeamlessHR product suite, be detail-oriented, familiar with the start-up ecosystem, driven, articulate, and enjoy working with others in a fun and fast-paced environment. We are looking for a critical thinker, a creative problem solvers with a passion for innovation to join our team.
Essential Functions and Responsibilities.
Maintain contact with clients to obtain clients feedback regarding product/service quality
Assist clients in resolving issues and complaints concerning purchased products or services
Build and establish good work relationship with clients to facilitate increased patronage and revenue
Monitor contract details to notify clients of pending expiration and help process renewal
Assist to develop and implement strategies effective for ensuring a satisfied clientele and increased returns
Liaise with other sales departmental heads to discuss business plans necessary for enhancing sales performance
Coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards
Assist to develop and optimize support and service processes, tools, and systems
Proactively addresses/manages conflict and disputes
Oversee post-implementation services provided to clients to ensure customer satisfaction
Maintain an up-to-date knowledge of job operations by conducting research and participating in trainings and educational programs
Provide periodic reports to the Head Of Aftersales on all aftersales activities
Conducts research into competitive companies and the surrounding market
Ensure compliance with all general and company policies when carrying out job duties
Seamless is a fast-growing HR Technology software company providing solutions in Recruitment Management, Learning Management and HRIS/HRMS- as single solutions or a suite of solutions named SeamlessHR, where a unified workforce application encompassing Applicant Tracking System, Online Testing, Online Learning, HRIS, Employee Self Service, New Hire Onboarding, Payroll, Time and Attendance, Talent Management, Performance Appraisals, and more are all in one system. We currently serve over several clients in Nigeria and other African countries.
Our environment is fast-paced, dynamic and collaborative with highly passionate people who work hard and are focused on delivering the best technology solutions to our clients (because we find so much pleasure in what we do). The following core values drive our passion to keep growing and working:
1. Our Customers Are Always 1st
2. Always Insist on Excellence
3. Be Innovative, Find a Way
4. Be Genuinely Helpful
5. Take Full Ownership: You’re a Cofounder
6. Keep Growing, Keep Getting Better
We are an equal opportunity employer and value diversity at our company; if these values resonate with your own, we would love to meet you