job details

Customer Success Intern


  •  Posted:  Thu. 11 Feb, 2021
  •  Expires:  30, Sep 2021
Job Type
intern
Location
Lagos
Specialization(s)
Customer success

Job Summary

As a Customer Success Intern, you will be responsible for training and on-boarding new customers, and managing the relationship with clients throughout their entire life cycle.

Job Description

  • Responding to queries (emails, chats, phones, in person) from employees and customers seeking help with the software and walking customers through problem-solving processes. 

  • Resolving all tickets raised by customers promptly and escalating when necessary. 

  • Aiding the development team in conceptualising updates and upgrades that will enhance users’ experience. 

  • Gathering and collating feedback from customers through Focus Group Discussions, Surveys, Pools, Visits, etc. 

  • Analysing information for product and service improvement. 

  • Monitoring details of contracts to inform clients of pending expiration and assisting with processing contract renewals. 

  • Coordinating client support communications efficiently, eliminating communication gaps or lags. 

  • Upholding the company’s brand, core values, and culture pillars at all times.  

  • Any other task or project assigned by your Line Manager. 


Job Experience

  • Recent graduate with a Bachelor’s degree.  

  • Excellent verbal and written communication skills. 

  • Critical/analytical thinking skills. 

  • Great interpersonal and relationship management skills. 

  • Empathy and problem-solving skills. 

  • Ability to work on multiple tasks and follow through.  

  • Ability to work well in a team. 

  • Comfortable with using technology. 

company details

SeamlessHR


SeamlessHR.com Limited is an equal opportunity employer and we offer employment based on merit. We do not discriminate on the grounds of age, gender, race, disability, sexual orientation, and religion/belief. Our work environment is fun, fast-paced, dynamic and collaborative with a team of passionate and talented Seamstars. We love what we do and we work hard (we also play hard) to deliver the best technology solutions to our clients. We are driven by the following core values - Excellence, Judgment, Innovation, Communication, Candour, Selflessness, Thirst, Responsibility & Initiative. If this resonates with you, join us and be a part of our journey to building a healthy unicorn.

8, Metalbox Road, Off Acme Road, Ikeja, Lagos.

[email protected]
https://seamlesshr.com/

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