job details

Customer Success Intern


  •  Posted:  Thu. 11 Feb, 2021
  •  Expires:  30, Jun 2021
Job Type
intern
Location
Lagos
Specialization(s)
Customer service/Call center

Job Summary

As a Customer Success Intern, you will be responsible for training and on-boarding new customers, and managing the relationship with clients throughout their entire life cycle.

Job Description

  • Responding to queries (emails, chats, phones, in person) from employees and customers seeking help with the software and walking customers through problem-solving processes. 

  • Resolving all tickets raised by customers promptly and escalating when necessary. 

  • Aiding the development team in conceptualising updates and upgrades that will enhance users’ experience. 

  • Gathering and collating feedback from customers through Focus Group Discussions, Surveys, Pools, Visits, etc. 

  • Analysing information for product and service improvement. 

  • Monitoring details of contracts to inform clients of pending expiration and assisting with processing contract renewals. 

  • Coordinating client support communications efficiently, eliminating communication gaps or lags. 

  • Upholding the company’s brand, core values, and culture pillars at all times.  

  • Any other task or project assigned by your Line Manager. 


Job Experience

  • Recent graduate with a Bachelor’s degree.  

  • Excellent verbal and written communication skills. 

  • Critical/analytical thinking skills. 

  • Great interpersonal and relationship management skills. 

  • Empathy and problem-solving skills. 

  • Ability to work on multiple tasks and follow through.  

  • Ability to work well in a team. 

  • Comfortable with using technology. 

company details

SeamlessHR

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SeamlessHR is a fast-growing HR Technology software company providing solutions in Recruitment Management, Learning Management and HRIS/HRMS; as single solutions or a suite of solutions named SeamlessHR where a unified workforce application encompassing Applicant Tracking System, Online Testing, Online Learning, HRIS, Employee Self Service, New Hire Onboarding, Payroll, Time and Attendance, Talent Management, Performance Appraisals, and more are all in one system. We currently serve several clients in Nigeria and other African countries. Our environment is fast-paced, dynamic and collaborative with highly passionate people. We work hard and we are focused on delivering the best technology solutions to our clients because we find so much pleasure in what we do. The following core values drive our passion to keep growing and working: 1. Our Customers Are Always 1st 2. Always Insist on Excellence 3. Be Innovative, Find a Way 4. Be Genuinely Helpful 5. Take Full Ownership: You’re a Co-founder 6. Keep Growing, Keep Getting Better We are an equal opportunity employer and value diversity at our company; if these values resonate with your own, we would love to meet you.

2nd Floor, L'Monarch Towers, 65 Opebi Rd, Ikeja Lagos

[email protected]
www.seamlesshr.com

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