Senior Relationship Manager (Embedded Finance)

Job Summary

We are seeking a highly driven and experienced Senior Relationship Manager (SRM) to join our Embedded Finance team. This individual will be responsible for business development, strategic account management, and product adoption of our financial solutions, particularly salary-backed loans and EWA, targeting organizations with large workforce populations. The ideal candidate will have a strong background in B2B financial sales, especially in employee-lending, and a solid network of HR and finance decision-makers across mid to large enterprises.

Job Details

Business Development & Acquisition

Identify and prospect organizations (250+ employees) across sectors that will benefit from SeamlessHR’s embedded finance solutions.
Drive end-to-end B2B sales cycle: prospecting, pitching, proposal development, demos, negotiations, and closing.
Secure partnerships with organizations to onboard their workforce onto SeamlessHR’s EF offerings, especially salary-backed loans.

Client & Relationship Management

Serve as the primary relationship manager for assigned accounts, ensuring product uptake and sustained engagement.
Build trusted relationships with HR leaders, CFOs, Payroll Managers, and other key stakeholders within client organizations.
Conduct periodic reviews with client decision-makers to improve satisfaction and product performance.

Product Adoption & Performance Monitoring

Drive utilization of EF products by working closely with internal product, marketing, and customer success teams.
Track KPIs such as loan utilization, earned wage access uptake, and product feedback to drive continuous improvement.
Provide market insights and client feedback to influence product development and positioning.

Collaboration & Internal Alignment

Collaborate with the SeamlessHR Core Sales Team to identify cross-sell opportunities.
Work with Marketing to develop sector-specific campaigns and outreach strategies.
Partner with Risk and Credit teams to ensure client suitability and loan book quality.
Apply and promote SeamlessHR culture and core values at all times.
Undertake ad hoc duties as agreed

Requirements

Must-Have

Minimum of 5 years of B2B sales experience, with at least 3 years in employee lending / salary-backed loan sales.
Proven track record of closing large enterprise accounts and driving product utilization.
Strong understanding of how payroll, HR systems, and employee finance products integrate.
Excellent communication, presentation, and stakeholder management skills.

Preferred

Experience selling to sectors such as FMCG, Financial Services, Manufacturing, Public Sector, Security or Outsourcing.
Prior experience working in a fintech, financial institution, or HR tech environment.
Existing network of HR/Finance decision-makers in large organizations or even CEOs of those organizations.

Competencies

Strategic Thinking & Commercial Acumen
Strong Negotiation & Closing Skills
Client-Centric Relationship Management
Sales Pipeline Development
Presentation & Storytelling
Self-Starter with High Initiative
Comfortable with CRM tools (e.g., SharePoint, Salesforce, Hubspot)

Benefits

Competitive salary.
On-site recreational/work-out facilities.
Tea/coffee whenever you work at the office.
An opportunity to play an important role in building one of the top SaaS start-ups in Africa.

About Company

SeamlessHR

https://seamlesshr.com/

SeamlessHR.com Limited is an equal opportunity employer and we offer employment based on merit. We do not discriminate on the grounds of age, gender, race, disability, sexual orientation, and religion/belief. Our work environment is fun, fast-paced, dynamic and collaborative with a team of passionate and talented Seamstars. We love what we do and we work hard (we also play hard) to deliver the best technology solutions to our clients. We are driven by the following core values - Excellence, Judgment, Innovation, Communication, Candour, Selflessness, Thirst, Responsibility & Initiative. If this resonates with you, join us and be a part of our journey to building a healthy unicorn.