Customer Success Associate

Job Summary

As a Customer Success Associate, you will be responsible for training and onboarding new customers and managing the relationship with clients throughout their entire life cycle.

Job Details

• Responsible for training and on-boarding new customers and managing customer relationships through their entire life cycle.
• Assist customers optimize the values/benefits of the software; monitor adoption and diagnose problems so as to develop and execute solutions to ensure the platform is meeting customer expectations.
• Maintain excellent service standards, going above and beyond to ensure customer satisfaction, retention and expansion.
• Identify and escalate issues to the Technical Support team and follow up to ensure resolution within the Service Level Agreement.
• Contribute to SeamlessHR’s revenue by efficient upselling of products and services to customers.
• Process milestones for the clients and employees to work toward
• Assist customers with setting up and navigating software 
• Sustain business growth and profitability by maximizing value
• Any other duties that may be assigned.

Requirements

• 3-4 years of experience working with a SaaS Company. 
• Technical aptitude and the ability to understand and explain complex concepts in simple terms.
• Great interpersonal and relationship-building skills.
• Customer service experience and a customer-centric attitude.
• Highly organized and able to multi-task.
• Self-driven and proactive nature

About Company

SeamlessHR

https://seamlesshr.com/

SeamlessHR.com Limited is an equal opportunity employer and we offer employment based on merit. We do not discriminate on the grounds of age, gender, race, disability, sexual orientation, and religion/belief. Our work environment is fun, fast-paced, dynamic and collaborative with a team of passionate and talented Seamstars. We love what we do and we work hard (we also play hard) to deliver the best technology solutions to our clients. We are driven by the following core values - Excellence, Judgment, Innovation, Communication, Candour, Selflessness, Thirst, Responsibility & Initiative. If this resonates with you, join us and be a part of our journey to building a healthy unicorn.