job details

Customer Success Manager, East Africa


  •  Posted:  Fri. 8 Apr, 2022
  •  Expires:  31, May 2022
Job Type
full-time
Location
Kenya
Specialization(s)
Customer success

Job Summary

The customer success manager will bridge the gap between sales and customer support, enhances product value and reduces churn, and continue to nurture clients' relationship throughout their lifespan.

Job Description

  • Maintain and expand the company’s recurring revenue by ensuring retention, driving down churn, and upselling the product to customers
  • Be proactive and deliberate in building strong relationships with clients and channels partners to ensure quality onboarding, change management, adoption, and overall success on the platform
  • Execute company-wide client/partner engagement strategy for various client segments and regions.
  • Conduct regular health check-ins with clients and partners focused on promoting value through great customer experience.
  • Collaborate with other teams; Customer Support, Sales, Finance Product, and  Engineering team as required to provide the required support for clients and partners.
  • Maintain a detailed understanding of products and services to assist customers as needed with navigating products or software also providing answers to customers
  • Provide support & expertise to Channel partners across the business value chain

Job Experience

  • A first degree from a reputable university
  • 2 to 3 years of relevant experience within SaaS space
  • Knowledge of Human Resource processes is an added advantage
  • Ability to use customer management tools such as HubSpot, Intercom, Zendesk, etc
company details

SeamlessHR


SeamlessHR.com Limited is an equal opportunity employer and we offer employment based on merit. We do not discriminate on the grounds of age, gender, race, disability, sexual orientation, and religion/belief. Our work environment is fun, fast-paced, dynamic and collaborative with a team of passionate and talented Seamstars. We love what we do and we work hard (we also play hard) to deliver the best technology solutions to our clients. We are driven by the following core values - Excellence, Judgment, Innovation, Communication, Candour, Selflessness, Thirst, Responsibility & Initiative. If this resonates with you, join us and be a part of our journey to building a healthy unicorn.

8, Metalbox Road, Off Acme Road, Ikeja, Lagos.

[email protected]
https://seamlesshr.com/

  © 2022. Powered by SeamlessHiring