Head of Global Telesales

Job Summary

We are looking for a seasoned leader who will drive the growth of our direct-to-consumer (DTC) products at Reliance Health via several inbound and outbound telesales channels. Your role will be to build a team of high-performing telesales agents and managers to support new and expansion revenue targets. You will also be expected to drive the team’s strategy, own the budget, train the team, and manage incentives.

Job Details

• Hire and onboard team members, including Telesales Agents, Team Leads and managers
• Train, coach and manage team members
• Manage the CRM system to optimise data and leads
• Develop a Telesales Playbook that provides the foundation to expand the pipeline and drive repeatable revenue growth as the team and function scale.
• Provide daily, weekly, monthly, and quarterly telesales metrics to report to company leadership
• Set a KPI-driven environment; your primary aim will be to coach your team to succeed and share best practices and introduce new incentives to motivate them
• Responsible for driving telesales and ensuring profitable sales growth for RH’s markets in alignment with annual business goals
• Drive demand, acquisitions, upsell, cross-sell, retention and awareness programs that meet local needs while ensuring leveraging best practices, and establishing processes to enable profitable sales growth for RH’s markets in alignment with annual business goals
• Write conversion-optimized sales scripts, develop and implement training material and new technology to support the development of the Telesales team at all levels
• Drive demand, acquisitions, retention, and expansion revenue programs that meet local needs and align with best practices.
• Work closely with other teams within the division to ensure brand consistency across all communications channels and increase sales.

Requirements

• Bachelor’s degree in marketing, sales, human resources or a similar field
• Minimum 7 years of experience in Telesales preferred or similar role
• Previous experience recruiting and managing world-class Telesales teams who can deliver on ambitious revenue targets via efficiency and processes at scale
• Led a Telesales team within a SaaS company to grow to more than $15M ARR
• Strong organizational skills
• Ability to multitask
• Good verbal and written communication skills
• Ability to work well under pressure
• In-depth experience working with various related tools and CRM is a must
• Skilled in measurement, reporting, and analysis of performance data that leads to repeatable success
• The ability to think strategically, analytically, and creatively to break down problems and find effective solutions
• Strong work ethic, sense of ownership, and emphatic management style
• Strong communication skills – ability to collaborate with cross-functional team members at all levels

About Company

Reliance Health

www.reliancehmo.com

Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.